Contact Us

City offices are open from 8 AM - 5 PM, Monday – Friday. The City is closed on national and City holidays.

  • The Urbana Police front desk is available from 7:00 AM to 11:00 PM seven days a week.
  • The Building Safety Division is open Monday - Friday from 7:30 AM to 4:30 PM.

Emergencies: In case of emergencies which threaten human life or injury or property damage, please call 9-1-1. For non-life-threatening situations, please call 217-384-2320.

Non-Emergency Phone Numbers: Contact information for City Departments may be found on their pages:

Non-Emergency Online Form: For any other question, problem, complaint, or compliment please complete the form below. Your comment will be routed to the appropriate City staff and addressed as soon as possible.

Confidentiality: Do not use this form to send information you wish to be treated confidential. This information is available to anyone under the Freedom of Information Act.

Please choose the type of issue you wish to comment on to better route your inquiry.