Plan Contacts

Customer Service: 1-800-433-3036
Claims Fax Number: 1-866-849-2970

The Aflac Customer Service Center provides one number to call for all policyholder service needs. Customer Service Representatives are available weekdays from 8:00 am to 5:00 pm Eastern Time to answer all policyholder inquiries. Common Customer Service inquiries include:
• Employee change of address, name, or beneficiary
• Claims – Requesting a claim form, questions on filing claims, claim status, and claim payments
• Employee questions regarding coverage – which family members are insured, type of policy, benefits, etc.
• Refund questions and requests
• Requests for duplicate policies
• Application status including declines and refunds
• Cancellation requests
• Employee questions on deduction amounts and changes to deductions 


Blue Cross/Blue Shield of Illinois


Delta Dental
Phone: 1-800-323-1743
Customer Service hours: 7 am - 7 pm Monday – Thursday, 7 am – 6 pm Friday Central Time


Flexible Spending Accounts
Administered by Benefit Planning Consultants, Inc.
Customer Service: (800) 355-2350


General Inquiries: 1-800-438-6388
Universal Life Policies: 1-800-523-2894
Vision Policies: 1-855-638-3931
Disability Policies: 1-800-858-6506
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- Last Modified -October 26, 2016 - 12:56pm
- Author - ElizabethD