Customer Service: 1-800-433-3036
Claims Fax Number: 1-866-849-2970
The Aflac Customer Service Center provides one number to call for all policyholder service needs. Customer Service Representatives are available weekdays from 8:00 am to 5:00 pm Eastern Time to answer all policyholder inquiries. Common Customer Service inquiries include:
• Employee change of address, name, or beneficiary
• Claims – Requesting a claim form, questions on filing claims, claim status, and claim payments
• Employee questions regarding coverage – which family members are insured, type of policy, benefits, etc.
• Refund questions and requests
• Requests for duplicate policies
• Application status including declines and refunds
• Cancellation requests
• Employee questions on deduction amounts and changes to deductions
Blue Cross/Blue Shield of Illinois
Flexible Spending Accounts
Administered by Benefit Planning Consultants, Inc.
Customer Service: (800) 355-2350