City Services During Governor’s Stay At Home Order

City of Urbana Services During Governor's Stay At Home Order

Infrastructure and Maintenance

  • Curbside recycling pickup will continue on normal schedule.
  • Sanitary and storm sewer maintenance continues on as-needed basis.
  • Traffic signals/signs, streetlights, and roadway maintenance will address immediate hazards and perform high-priority maintenance.
  • Tree hazards will be mitigated on a priority basis.
  • Work on the City’s capital projects will continue.

Public Safety – Fire & Police

  • All Police operations are fully functional. Use the on-line citizen police report tool to submit most non-emergency reports.
  • Fire and Emergency Medical Services are fully functional.
  • Call 9-1-1 for emergency and life-saving services in Urbana.
  • Call 217-384-2320 for non-emergency public safety issues. Public safety and emergency response are our top priorities – to ensure continued access to these critical services, residents should call 9-1-1 for potentially life-threatening emergencies only.

Permits and Inspections

  • Requests for building permits should be submitted on-line or via email ( Requests for building permit inspections should be submitted via email to the respective inspector or by phone: 217-384-2443.
  • Utility & Right-of-Way and Erosion Control permits will continue to be issued and sites inspected (online for Utility & ROW; online for Erosion Control).
Financial and Administrative Services Late fees have been suspended for parking tickets issued in March 2020.
  • Waiver of late fees for self-reported City of Urbana taxes (food and beverage tax, hotel/motel tax, and local motor fuel tax)
  • Waiver of meter bagging fees for up to two parking spaces adjacent to restaurants providing curb-side pick-up and carry-out service.
  • To provide temporary relief for businesses, the City of has extended the due dates for self-reported taxes without incurring lates fees. February 2020 self-reported taxes are due April 30, 2020. March 2020 self-reported taxes are due May 30, 2020. Self-reported taxes include: food and Beverage Taxes, Hotel/Motel Taxes, and Local Fuel Taxes. 
Rental Registration and Inspections
  • Payments for rental registration are accepted on-line or via U.S. mail. Questions should be emailed to:
  • Deadlines for required re-inspections have been extended one month (due dates would have been previously noted in any Notice of Violation issued by the City).
  • Complaint inspections for imminent health issues will continue as necessary. Complaints should be made on-line or call 217-384-2443. 

Economic Development and Zoning

  • Zoning and subdivision inquiries and applications should be submitted via email (
  • Enterprise Zone Sales Tax Exemption Certificates will continue to be issued for qualified applicants upon the issuance of a building permit.
  • All property search and business incentive programs remain open and available. Contact staff by email.
  • Applications for Urbana’s Market at the Square can be submitted on-line.
  • Check out virtual Public Arts and Culture programs on social media.

Home Repair Grants

  • Emergency repair and senior citizen repair grants will be processed if possible and if the repair is pressing. Email ( or call 217-384-2444.

Consolidated Plan

To view Governor Pritzker's Stay At Home Order, go here. 

Click on location marker to view address.
Last modified:Friday, April 3, 2020 - 13:37
- Author: BridgetB