Winter Services Guide

Winter Services for Those in Need 

This guide of Winter Services for 2018-19 from the United Way has been produced as a quick reference to winter housing and food resources. It is not intended to be a comprehensive list of all services in our community.

Community resources are subject to change. For the most current information, always call 2-1-1.

Here are the local Warming Centers:

Department of Human Services
1307 N. Mattis Ave.
Chamapign, IL 61821

Department of Human Services
705 N.Country Fair Drive
Champaign, IL 61822 

This guide can help those who are at-risk for homelessness, those in need of an emergency shelter, emergency childcare, and those who need food. Please see the attached guide.

Centralized Intake

If you are experiencing or are at risk of homelessness please call (217) 819-4117. This phone is answered live Monday through Friday between 10:00 am and 1:00 pm, except on county holidays, to screen callers for eligibility. You may also send an email to Walk-in hours are available for people experiencing homelessness as follows:

• Tuesday at the Phoenix from 1:00 – 4:00 PM, located at 70 E Washington St in Champaign
• Thursdays at the WorkNet Center from 9:00 am – 12:00 pm at 1307 N. Mattis Ave.
• Every 4th Wednesday from 1:00 pm – 3:00 pm at Community Service Center of Northern Champaign County, 520 E Wabash Ave, Rantoul

Walk-in to complete a priority assessment and, if eligible, be registered on the priority list for a variety of services and housing options.

You must bring:
• Verification of your homeless situation, for example, an eviction notice, or a letter from someone like a case manager or friend, stating where you are currently sleeping. It must include the date and their contact information.
• Photo ID
• Social Security card(s)
• Birth Certificate of minor child(ren)
• Disability verification (if applicable)

When your situation is highest priority compared to others, you will be offered the housing or service options that you are eligible for as vacancies occur.


Emergency Shelter for Families with children:
Contact Centralized Intake (217-819-4117). If space is not available, Centralized Intake will place families on waiting list.
One or more parent (or legal guardian) age 18 or over with child(ren) under the age of 18 and Champaign County residents. Family household size: max 6 people. The head of the household needs to be biologically or legally related to the child(ren). Expecting women with no current children may be housed by program (must be in last trimester of pregnancy). Guest will be allowed 3-5 day increments of stay, as long as the guests are actively participating in case management services and working toward finding more stable housing option.

Contact Centralized Intake (CIH) (217-819-4117) to be assessed and registered on the CIH priority list.

Crisis Nursery
Crisis Nursery is the only emergency-based child care facility open 24 hours, 365 days a year serving ages birth through six. It is open for the entire community to access with no fees or income eligibility. Besides safe shelter for children, we also provide family support and parenting education to strengthen parent skills and confidence. Tours are also available upon request-please call in advance to schedule an appointment for this. We believe that asking for help is a sign of strength. Families who may be experiencing a crisis are welcome to call (217)337-2730 to begin the process of scheduling care for their child/children.

Regional Office of Education: Is a resource for homeless families with children and youth who are of school age. Pre-school aged children also receive services to ensure access to early childhood and preschool programs. Verification of school enrollment will be required. Services include providing school supplies, physical education clothing, transportation, alarm clocks, or special school fees such as those for field trips, pictures, and book clubs. In addition, funding is also available for tutoring and to assist with the cost of educational summer programs. Limited emergency shelter is available. Call 217-893-3219 8:00 AM-4:30 PM Monday-Friday.

Women Only

Austin’s Place — winter emergency shelter for women
Austin’s Place: Overnight Winter Emergency Shelter for Women provides overnight emergency shelter for women during the winter months. Open December 1, 2018 - March 15, 2019* from 7:30pm to 7am. Screening and in-take occur at Courage Connection, 504 E. Church Street, from 6:00 – 7:30 each evening. Transportation to the shelter at First United Methodist Church is provided by shelter volunteers. Light snacks are provided. Showers and laundry are not available. Guests will be provided with bus tokens in the morning. For more information contact Scott Easton at (217) 278-1416. Follow Austin’s Place on Facebook for the latest news and events. Interested people can find more information at

St. Andrews Church
909 S. Wright St, Urbana 5:45 PM Community meal (free) on Wednesday’s followed by fellowship, Bible study and discussion. Showers available for women on Tuesday and Friday from 10:30am - 2pm during the Austin’s Place operating season.

Men Only

CU Men’s Shelter Emergency Winter Shelter for men provided November 12, 2018 – March 31, 2018 (8:30 PM-7:30 AM) at New C-U at Home (70 E. Washington, Champaign/the former TIMES Center location). Light snacks available, but no meals served. Showers and laundry are not available. Contact Cory Blackwell at Faith United Methodist Church for more information: 217.359.3631


Daily Bread Soup Kitchen
Hot meal served seven days a week from 11-12:30 at 116 N. First Street, Champaign. Doors open at 10:30 a.m. (217) 356-7687 or visit

Canteen Run:
The Canteen Run is a mobile truck that offers food, drinks, blankets and human kindness to those on the streets on Sundays 3PM-5PM and Monday, Tuesday & Thursday 6:30PM- 9PM. Drivers are needed and require a background check. Training is provided on the spot. Contact Barb Davies or Jason Fisher at Visit to learn more

The Jubilee Café
Located in the basement of the Community United Church of Christ, located at 805 S. Sixth St. in Campustown. The volunteer-based café will provide fresh, home-cooked meals every Monday from 5-6:30 p.m. to college students, as well as local residents, who struggle with food insecurity.

Contact 211 (or 1888-865-9903) for a list of food panty and soup kitchen locations, dates and hours.

General Services

Courage Connection
Individuals fleeing domestic violence should contact Courage Connection at (217)352-7151

The Phoenix Daytime Drop-In Center
Provides a year-round drop-in center and winter daytime warming site for those in our community that need a place to be. Hours of operation include Tuesday-Friday from noon-5:00pm. Additional hours to be added (ranging between 7:30am-8:30pm) when daytime temperature drops below 10* and are based on volunteer manpower. The Phoenix is located at 70 East Washington Street in Champaign (the former TIMES Center facility). For more information please contact the Phoenix at (217) 819-4569 . Visit to learn more."

The Salvation Army Stepping Stone Program and Daytime Warming Center
The Stepping Stone Program will house men, women and families who present as homeless and who commit to working the program. Capacity is 2 families or individuals as of November, 2017, so agencies must contact Program Manager before referring. The Salvation Army Red Shield Center on Market St. also serves as a daytime warming center from 9 am to 4 pm, Monday through Friday. Weekends we will be available for the same hours but located at 502 N. Prospect, and only when requested by County Emergency Management.

Additional Daytime warming options include:
The Phoenix, public buildings such as libraries, municipal (city, state and federal) buildings during normal business hours are also available. NOTE: CITY BUILDINGS WILL BE CLOSED AT 5 P.M. JANUARY 29, 2019 AND WILL REMAIN CLOSED UNTIL JANUARY 31, 2019 AT 8 A.M. DUE TO SEVERE WEATHER CONDITIONS.

Additional resources

Call 2-1-1 or 1-888-865-9903

Community Resource Center at OSF Heart of Mary Medical Center hours 7:00 AM- 6:30 PM 337-2635

Contact or (217)352-5151 to add resources or make changes

Emergency Management would like to be notified when emergency shelters or services are made available or the above information changes.
Contact Champaign County EMA at 384-3826

Click on location marker to view address.
Created on: Thursday, November 8, 2018 - 17:02
- Author: BridgetB