City offices are open from 8 AM - 5 PM, Monday – Friday. The City is closed on national and City holidays.
- The Urbana Police front desk is available from 7:00 AM to 11:00 PM seven days a week.
- The Building Safety Division is open Monday - Friday from 7:30 AM to 4:30 PM.
Emergencies: In case of emergencies which threaten human life or injury or property damage, please call 9-1-1. For non-life-threatening situations, please call 217-384-2320.
Non-Emergency Phone Numbers: Contact information for City Departments may be found on their pages:
Non-Emergency Online Form: For any other question, problem, complaint, or compliment please complete the form below. Your comment will be routed to the appropriate City staff and addressed as soon as possible.
Confidentiality: Do not use this form to send information you wish to be treated confidential. This information is available to anyone under the Freedom of Information Act.